Please be aware due to Covid-19 some returns may take longer than usual.
We hope that you are happy with your purchase from Journey Blue but understand that sometimes you just need to return your items. We can offer a refund on items returned in an unworn or unused and sellable condition and with the tags intact within 60 days of delivery for full priced items, and within 30 days of delivery for sale or discounted items. Proof of purchase must be provided for us to process a refund. Any items received in a non-sellable condition will not be accepted.
Please ensure that you return the goods to us folded and in their original packaging provided.
Please note that Royal Mail might experience delays due to the current situation and your return might take longer that expected to arrive back with us. We are are working hard to process your returns as fast as possible but this could take up to 2 weeks.
Please send your returns to the below address:
Journey Blue Returns
Low Flask Farm
We don't currently offer free returns but hope to do so soon. Any customs duties, local sales taxes and handling charges are non refundable.
None of the above terms affect your statutory rights or your rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 when goods are faulty or incorrectly supplied. If you have any concerns please do not hesitate to contact us on email@example.com