Shipping & Returns

Shipping

We are making every effort to ensure that the impact of delivering your product is minimal. For that reason a number of our products are dropshipped direct from the brand. You will be informed if this is the case. For stock we do hold, orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please contact us at hello@journey-blue.com if you have any questions about shipping you can’t find the answer to on this page. 

*Please be aware due to Covid-19 some orders may take longer than usual.

 

UK (inc. Guernsey, Jersey & Isle of Man)

Order Value Service Cost  Shipping Times
Under £75 Standard Shipping (Royal Mail) £3.50 2-5 Working Days
Over £75
Standard Shipping (Royal Mail) 		FREE
2-5 Working Days
Under £100 Next Day Delivery* £5.50 Next Working Day
Over £100
Next Day Delivery* 		FREE
Next Working Day

 

*Next day delivery cannot always be guaranteed. Add your phone number at checkout for delivery updates. Delivered by DPD (signature required) or Royal Mail. We are often able to deliver Saturday's & national holidays as next working day but this is not always guaranteed. Please note:Jersey, Guernsey, Isle of Man, Scottish Highlands, Scottish Islands, Scilly Isles and Northern Ireland delivery is a 1-2 working day service. Please contact us at hello@journey-blue.com if you haven't received your order within 2 weeks of ordering and we can track it for you.

Returns

Please be aware due to Covid-19 some returns may take longer than usual.
We hope that you are happy with your purchase from Journey Blue but understand that sometimes you just need to return your items. We can offer a refund on items returned in an unworn or unused and sellable condition and with the tags intact within 60 days of delivery for full priced items, and within 30 days of delivery for sale or discounted items. Proof of purchase must be provided for us to process a refund. Any items received in a non-sellable condition will not be accepted.
Please ensure that you return the goods to us folded and in their original packaging provided.
Please note that Royal Mail might experience delays due to the current situation and your return might take longer that expected to arrive back with us. We are are working hard to process your returns as fast as possible but this could take up to 2 weeks.
Please send your returns to the below address:
Journey Blue Returns
Low Flask Farm
Fylingdales, Whitby
YO22 4QH
United Kingdom
We don't currently offer free returns but hope to do so soon. Any customs duties, local sales taxes and handling charges are non refundable.
None of the above terms affect your statutory rights or your rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 when goods are faulty or incorrectly supplied. If you have any concerns please do not hesitate to contact us on hello@journey-blue.com